Frequently Asked Questions
JP Automotive Studio
Everything You Need to Know
Find answers to the most common questions about our services, packages, and how we can help keep your vehicle looking its best.
General Information
What services do you offer?
We offer a range of detailing services tailored to your vehicle’s needs, including interior and exterior detailing, paint correction, ceramic coating, and more. Our goal is to provide comprehensive care to restore and enhance your car’s appearance.
Why should I hire a professional detailer instead of doing it myself?
While DIY detailing might seem cost-effective, you may not have access to the specialized tools and products that professionals use. Additionally, self-service stations are often heavily used, which can lead to wear and tear on your vehicle’s interior and exterior. Over time, improper detailing can cause noticeable damage, leaving your paint looking dull and covered in swirl marks. A professional detailer ensures that your vehicle maintains its pristine appearance, protecting your investment for the long term.
How do I know which detailing package is right for my car?
Our experienced team will assess your vehicle’s condition and discuss your goals and budget to recommend the most suitable detailing package. Whether your car needs a basic maintenance detail or a comprehensive restoration, we’ll work with you to find the perfect solution.
Do you offer mobile detailing services?
No, unfortunately, we do not offer mobile detailing services at this location.
Do you offer any additional services besides detailing?
Besides detailing, we offer paint protection film installation, window tinting, and headlight restoration.
What are your operating hours?
Our operating hours are Monday to Friday, 9:00 till 8:00, and Saturday 10:00 till 4:00. Sundays are by appointment only.
How can I book an appointment?
You can book an appointment by calling us directly or filling out the Book Now form on our website.
What forms of payment do you accept?
We accept various forms of payment, including cash, credit cards, and debit cards. All prices are subject to 13% HST. A $50 deposit is required during booking.
Can I reschedule my appointment?
Yes, you can reschedule your appointment. Please contact us at least 24 hours in advance to avoid any rescheduling fees.
Can I drop off my car the night before my appointment?
No, we do not offer a drop-off option for the night before your appointment.
Detailing Services
How often should I detail my car?
The frequency of detailing depends on various factors such as your driving habits, environmental conditions, and how well you maintain your vehicle between details. We recommend regular maintenance detailing every 1-3 months to keep your car looking its best and to prevent dirt and grime buildup.
What is included in a basic cleaning service?
Our basic cleaning service typically includes a thorough vacuuming of the interior, wiping down surfaces, cleaning windows, and a basic wash of the exterior. This service is ideal for customers looking for a simple refresh between more intensive detailing sessions.
Can I request a simple clean and wipe down?
We understand that not every car requires extensive detailing every time. For a quick refresh, we offer a simple clean and wipe down service. We will assess your vehicle at 597 Colby Drive and suggest the appropriate package based on its condition.
How long does a detailing service take?
The duration of a detailing service varies based on the package and the condition of your vehicle. Typically, it can take anywhere from a few hours to a full day.
Do you use eco-friendly products?
Yes, we are committed to using eco-friendly and sustainable products wherever possible to minimize our environmental impact.
Can you remove pet hair and odors from my car?
Yes, we offer specialized services to remove pet hair and odors, ensuring your car is clean and fresh.
Why can't I choose any detailing package for my car?
Not all cars can be adequately serviced with a basic package. We evaluate your vehicle to ensure the recommended package meets your car’s specific needs, avoiding potential disappointment and ensuring optimal results.
How do I choose the right ceramic coating for my car?
Our team will guide you through the options and help you choose the ceramic coating that best suits your vehicle’s needs and your preferences.
Can you help with minor paint repairs?
Yes, we can assist with minor paint repairs as part of our detailing services. Please inquire about this service when booking your appointment.
Paint and Coating
What is paint correction?
Paint correction involves removing imperfections from your car’s paint, such as swirl marks, scratches, and oxidation, to restore its original shine and luster.
What is ceramic coating?
Ceramic coating is a liquid polymer applied to the exterior of your vehicle. It chemically bonds with the paint, creating a layer of protection that enhances the appearance and durability of the surface.
Do you offer any warranties for your services?
Yes, our ceramic coating services come with a warranty. Details about the warranty can be discussed during your consultation.
How do I care for my car after a ceramic coating application?
After applying ceramic coating, we recommend avoiding washing your car for at least a week to allow the coating to fully cure. Use pH-neutral car wash products and avoid harsh chemicals.
What is the difference between a wax and a ceramic coating?
Wax provides a protective layer on top of your car’s paint, while ceramic coating forms a chemical bond with the paint, offering longer-lasting protection and enhanced durability.
Customer Satisfaction
What should I do if I am not satisfied with the detailing service?
Customer satisfaction is our top priority. If you are not satisfied with our service, please let us know, and we will work to address your concerns and make it right.
Do you offer discounts or packages for multiple cars?
Yes, we offer special packages and discounts for customers who need detailing services for multiple vehicles. Please contact us for more details.
How do you ensure the safety of my car while it is being detailed?
We take every precaution to ensure the safety and security of your vehicle while it is in our care. Our facility is equipped with security cameras and secure access.
How can I maintain my car's appearance between detailing sessions?
Regular maintenance is key to preserving your car’s appearance. We recommend washing your car regularly, using quality car care products, and addressing any spills or stains promptly to prevent them from becoming permanent. We also offer maintenance packages for individuals who want to always have a clean car.
Do you offer a satisfaction guarantee?
Yes, we stand by the quality of our work and offer a satisfaction guarantee. If you are not satisfied with the results, we will address your concerns and ensure you are happy with our service.
Can you detail classic or luxury cars?
Yes, we specialize in detailing classic and luxury cars, providing them with the utmost care and attention to preserve their value and beauty.
How far in advance should I book my detailing appointment?
We recommend booking your detailing appointment at least one week in advance to ensure availability, especially during peak seasons.